Refund & Cancellation Policy

01Summary

02How to cancel

• Sign in, open your account’s billing settings and choose “Cancel subscription”.
• Or email contact@qr-10.com from the address on your account and we will cancel it for you.
• Cancellation stops future renewals. You keep Pro features until the end of the period you have paid for, and then your account moves to the Free plan automatically.
• To avoid being charged for the next period, cancel before your renewal date. Renewal dates are shown in your billing settings and on your receipts.

03Refund eligibility

We want you to be happy with QR-10 Pro. You may request a full refund within 14 days of:

• your first Pro payment (monthly or yearly); or
• an annual renewal charge, if you did not intend to renew and have not substantially used Pro features since the renewal.

Outside these windows, payments are non-refundable and we do not provide partial refunds for unused time, except:

• where you were charged in error, charged twice, or charged after a cancellation that we failed to process;
• where we terminate your subscription without cause, in which case we refund the unused portion; or
• where a refund is required by applicable consumer protection law.

Refunds may be refused where we see evidence of abuse — for example repeated purchase-and-refund cycles or accounts terminated for breach of our Acceptable Use Policy.

04How to request a refund

Email contact@qr-10.com from the address on your account with the subject “Refund request” and your invoice number or payment date. We aim to respond within 2 business days.

Approved refunds are issued to the original payment method through Dodo Payments. Banks and card issuers typically take 5–10 business days to show the credit. Refunds are made in the original currency; we are not responsible for exchange-rate differences or fees charged by your bank.

05EU and UK consumers

If you are a consumer in the European Union or United Kingdom, you have a statutory right to withdraw from a digital-service contract within 14 days of purchase. By starting to use Pro features immediately after purchase, you request that the service begins during the withdrawal period; if you withdraw, we may deduct an amount proportionate to the service provided up to that point. Our 14-day refund promise is in addition to, and does not limit, these rights.

06Plan changes and price changes

• Switching from monthly to yearly takes effect at your next renewal, unless the checkout shows otherwise.
• If we increase prices, we will give you at least 30 days’ notice and the new price applies from your next billing period. You may cancel before then without charge.
• Prices are shown in US dollars and exclude applicable taxes (such as GST or VAT), which are added at checkout where required.

07Billing disputes

If you notice a charge you don’t recognise, please contact us at contact@qr-10.com before contacting your bank — we can usually resolve billing issues faster directly. This policy forms part of our Terms of Service.